Why do you use this yarn?
I wanted to choose something luxurious for my customers. Merino yarn is soft, duarble and hypoalergenic. That means it's perfect for the little guys and people with allergies. Merino is also temperature regulating and breathable. It has active fibre's which make it react to any changes in body temperature.
What is the yarn made from?
The yarn I use is 100% merino. It is hand dyed in Peru using a kettle dying method. The yarn itself comes from Uraguay and the company who makes it employs environmentally safe practices using as little water and as few chemicals as possible.
What size should I order?
Do you ship internationally?
Yes I ship worldwide. Please check my Shipping Policies for further details.
How will my parcel be shipped?
Parcels within the UK are sent First Class Signed for via the Royal Mail.
Parcels outside of the UK are sent International Tracked & Signed via Royal Mail.
Both of these methods are the safest way I can get your parcel to you while keeping costs as low as possible.
How long will my parcel take?
Domestic: Please allow 1-3 days for delivery if using the first class signed for option.
Please contact me if you wish to discuss expedited shipping.
What payment methods do you accept?
I accept Paypal and all major debit and credit cards.
Payment is due at the time of order.
How long will it take to process my order?
An item which is pre-made and ready to ship will be shipped the following working day at the latest.
Can I cancel or change my order after it has been placed?
Do you accept refunds or exchanges?
My refund and exchange policies can be found here.
What if my parcel is missing?
In the UK, a parcel is not considered missing until it has been in limbo for 15 working days (3 weeks).
Once this time limit is up, if your parcel has still not arrived, I am able to start proceedings to claim for it. I may need your help to fill out details on the claim form. This will not affect my refund/exchange to you, but will help me to reclaim my costs from the Royal Mail. While I am dealing with the Royal Mail I will process your refund/exchange as normal so you are not delayed any further.
What if my parcel is damaged?
If your parcel arrives in a poor condition, please take photographic evidence. This is for my use in a claim to the Royal Mail. It will not affect your refund/exchange. While I am dealing with the Royal Mail I will process your refund/exchange as normal so you are not delayed any further.
My parcel is late for it’s intended use. Can I have compensation?
My processing time will always be stated on the items before purchase. Please take into account that it will take up to 2 weeks to make the item and then the shipping time is on top of that. Once the parcel is in the postal system, it is, unfortunately, out of my hands. If it is delayed due to any reason, I cannot do anything about it until a certain time limit has past, (please scroll up and read the Parcel Missing section). I can apologise on behalf of the Royal Mail but it won’t speed anything up. Therefore, I cannot offer compensation on a delayed item.
How accurate are the pictures of your products on your website?
I try my best to make sure the images are as close as possible to the actual product.
Colours may vary slightly depending on your computer or mobile device.
All yarn used is machine washable on a gentle wash. You will receive a care card with every item which will state how it should be cared for and give you details on looking after your knits. The majority of items are machine wash at 30°, iron on a cool setting, do not bleach, do not tumble dry. Hand washing will increase the life of your item.
Who are RowRow and Kades?
RowRow, aka Rowan, is the newest member to our little family. He is my 2 year old son and the model in the boys clothes. He is a little troublemaker, loud and boisterous and we love him to bits!
Kades, aka Kaden, is my first born son. He is 10 years old and polar opposite to toe rag Rowan. Kaden is gentle and loving and wears his heart on his sleeve. I’ll get him modelling for me one day too!
My question isn't here.
Don't worry, just contact me and I'll get back to you as soon as I possible.